Order confirmation

Upon completion of the purchase, the confirmation details will be promptly sent to the provided email address. All purchase orders and invoices are securely stored within a reliable system, readily available as valid documentation when required.

Shipping

Orders for core products are typically dispatched within 3 working days unless indicated as out of stock.

Bespoke orders are shipped following direct agreement with the customer.

Our preferred shipping partner is UPS for all deliveries. Please note that all packages require a signature upon delivery, please provide an address where someone will be available (such as a workplace, neighbour, or friend). Upon shipment, the tracking number will be sent to the provided email address.

When buying from outside the UK, be aware of potential import duties and taxes upon delivery. We meticulously declare package details, but any extra customs charges are the recipient's responsibility. Customs policies differ by country, so contacting your local customs office for precise information is recommended. As the importer when ordering from 100MPH, compliance with destination country laws and regulations is necessary.

Returns

We prioritize achieving 100% customer satisfaction, and should any issue arise, we are committed to providing assistance. Once an order has been shipped, modifications become unfeasible. In the event of receiving damaged goods, it is imperative to notify us within 3 days for us to facilitate a refund or exchange promptly. Please contact us, specifying the item's serial number (located on the COA or the back of the sculpture), provide a detailed description of the issue, and attach relevant photographs.

Please note, we cannot assume responsibility until the returned item is received by us. Therefore, all items must be returned using a recorded service at your own expense. In the event that a replacement item is unavailable, we will notify you via email.

Please allow up to 14 days for refunds to be processed.

For items purchased as gifts, refunds can only be issued to the original payer.

Variations in finish

While every effort has been made to describe and depict items accurately, slight variations in colour or actual appearance may occur. It's important to note that each piece is a unique, hand-finished work of art, and as such, minor imperfections may be inherent. These nuances are part of its individual character and contribute to its distinctiveness. We value your understanding and appreciation of these distinctive qualities.

Currencies

We conduct transactions in GBP and have no influence over currency exchange rate fluctuations during order processing or shipments. Refunds are issued based on the GBP value at the time of the original purchase. We are unable to provide supplementary compensation for currency value fluctuations or any additional bank fees incurred.

Use of images

The images featured on our website are copyrighted by 100MPH (Registered trademark). Any usage, reproduction, or copying in any form is strictly prohibited without our explicit written consent, unless the images have been purchased directly from us.

Privacy policy

At 100MPH, our privacy policy ensures the protection of personal information shared on our website. Please note this policy applies only to our site and not to linked external websites, where your information will be governed by their privacy policies.

At 100MPH, we uphold strict confidentiality regarding your Personal Information unless authorized by you or under the following circumstances:

1.1. To evaluate, manage, and enhance this website and its associated services.

1.2. To provide updates regarding Taurus-art, its services, and this website.

1.3. If compelled by applicable laws, regulations, or legal processes to disclose said Personal Information.

2. Taurus-art may gather anonymous information in addition to your Personal Information. This non-identifying data can assist in marketing and improving our website and services, shared with third parties as needed.

3. This website uses cookies, which store preferences for site functionality on your computer's hard disk. They don't identify individual users but recognize the computer. Most browsers accept cookies by default, but you can adjust settings to decline them.

Security

We require visitors to our website to use secure transmission when providing any personal data. Our commitment extends to implementing robust security policies, rules, and technical measures. These measures aim to safeguard the personal data within our control, preventing unauthorized access, improper use or disclosure, and unauthorized modifications.

Our employees and data processors handling personal data are committed to maintaining strict confidentiality regarding our visitors' information.